Refund policy

At Need It Rent It? we want every rental to be straightforward and hassle-free. Please read our policy before placing an order.

Returns

As all products are rented rather than sold, all items must be returned by the agreed return date and time stated on your booking.

Items should be returned:

In the same condition they were supplied.

• With all accessories, cables, chargers, cases, and any other supplied equipment.
• Clean and free from excessive dirt or damage.

Faulty Equipment

If an item develops a fault during your rental period, please contact us as soon as possible.

Where possible, we will:

• Provide technical support.
• Replace the item (subject to availability).
• Offer a partial or full refund if the equipment cannot be used due to a genuine fault.

This does not apply where damage has been caused by misuse, neglect, accidental damage, or unauthorised repairs.

Cancellations

• Cancellations made at least 48 hours before the rental start date will receive a full refund.
• Cancellations made within 48 hours of the rental start date may be subject to a cancellation charge.
• If the item has already been collected or delivered, refunds will not normally be available.

Late Returns

Late returns may incur additional rental charges. If you are unable to return an item on time, please contact us as soon as possible so we can discuss extending your rental.

Damage or Loss

Customers are responsible for rented equipment from the time it is collected or delivered until it is returned.

Charges may apply for:

• Missing accessories.
• Excessive cleaning.
• Damage beyond normal wear and tear.
• Lost or stolen items.

Refund Processing

Approved refunds will be issued to the original payment method. Please allow up to 5 working days for your bank or payment provider to process the refund.

Contact Us

If you have any questions regarding your rental or need to report an issue, please contact us before returning your equipment and we'll be happy to help.