Shipping & Delivery Policy

At Need It Rent It?, we aim to make receiving and returning your rental equipment as simple as possible.

Delivery Area

We currently deliver within the United Kingdom. If your location falls outside our normal delivery area, please contact us before placing an order.

Dispatch Times

Orders are normally dispatched within 1 working day of booking confirmation, subject to availability.

Where possible, we aim for your rental item to arrive on or before the first day of your rental period.

Delivery Methods

We use trusted courier services or local delivery, depending on your location and the item being rented.

Tracking information will be provided where available.

Delivery Charges

Delivery charges are calculated during checkout and depend on the size, weight and destination of your rental.

Any applicable delivery charges will be shown before payment.

Receiving Your Order

Please inspect your rental item upon arrival.

If your order arrives damaged, incomplete or incorrect, please contact us within 24 hours so we can resolve the issue quickly.

Returning Your Rental

Unless otherwise agreed, customers are responsible for returning rented items by the agreed return date.

If a prepaid return label has been provided, please use the original packaging where possible.

Items should be securely packaged to prevent damage during transit.

Delayed Deliveries

While we work with reliable courier services, delivery times cannot always be guaranteed.

Need It Rent It? is not responsible for delays caused by weather, courier disruptions, strikes or other events outside our control. If a significant delay affects your booking, we'll work with you to find a suitable solution.

Contact Us

If you have any questions regarding delivery, shipping or returning your rental, please contact us before placing your order.